Xkins Collective Inc. (“Xkins,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.
We process personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable Philippine laws and regulations.
Depending on how you interact with Xkins, we may collect personal information necessary to facilitate your transactions and provide our services. This may include your name, email address, contact number, billing and delivery addresses, order history, products purchased, payment confirmations, transaction references, and other information relevant to your purchases.
We may also collect information you voluntarily provide when communicating with us, including product inquiries, feedback, complaints, warranty requests, and other correspondence. When you visit our website, certain technical information, such as your IP address, browser type, device information, website activity, and information collected through cookies or similar technologies, may also be processed, where applicable.
If you voluntarily subscribe to our newsletters, promotional updates, or other marketing communications that we may offer, we may collect your contact information and communication preferences for those purposes.
We collect only personal information that is reasonably necessary, relevant, and proportionate to our legitimate business activities.
Xkins collects and processes personal information primarily to facilitate purchases, verify payments, prepare and deliver orders, communicate transaction updates, respond to customer inquiries, and provide after-sales assistance, including the processing of returns, exchanges, and warranty claims.
We may also use personal information to maintain business and transaction records, comply with applicable legal, tax, and regulatory requirements, prevent fraudulent or unauthorized transactions, improve our products and services, and enhance the functionality and overall experience of our website.
Where permitted by applicable law, and subject to obtaining consent when required, we may also use your information to send updates regarding new products, promotions, events, and other Xkins offerings.
Personal information shall be processed only when supported by an appropriate lawful basis, including the performance of a contract, compliance with a legal obligation, legitimate interests, or the consent of the data subject, as applicable.
Xkins does not sell your personal information to third parties.
However, we may share or disclose personal information to third parties when reasonably necessary for the operation of our business and the fulfillment of our obligations to customers. These may include courier and logistics providers, website hosting and e-commerce service providers, banking and payment service providers, information technology and technical support providers, and professional advisers.
We may also disclose personal information to government agencies, regulatory authorities, or other persons when required or authorized by applicable law.
Where third parties process personal information on our behalf, we require appropriate confidentiality, security, and data protection measures consistent with applicable laws and regulations. We disclose only such information as is reasonably necessary for the relevant purpose.
Our website may use cookies and similar technologies to support essential website functions, improve website performance, understand visitor activity, and enhance the overall shopping experience.
Certain cookies may be necessary for the website to function properly, while others may be used for analytics, personalization, or marketing purposes, where applicable. We will obtain consent for non-essential cookies or tracking technologies when required by law.
You may manage or disable cookies through your browser settings or through any cookie preference controls made available on our website. Please note that disabling certain cookies may affect the functionality of some website features.
Xkins implements reasonable and appropriate organizational, physical, and technical security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
Xkins operates exclusively within the Philippines and currently provides its products and services to customers within the country. Personal information is processed for purposes connected with our domestic business operations, including order fulfillment, customer service, transaction management, and compliance with applicable legal obligations.
Access to personal information is limited to authorized personnel and service providers who require such information for legitimate business purposes and who are subject to appropriate confidentiality and security obligations.
While we endeavor to maintain appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal, tax, accounting, and regulatory obligations, resolve disputes, enforce lawful agreements, or establish, exercise, or defend legal claims.
The applicable retention period may vary depending on the nature of the information, the purpose of processing, and relevant legal requirements.
Once personal information is no longer necessary for the purposes for which it was collected, and no applicable law requires its continued retention, we will securely delete, anonymize, or otherwise dispose of such information in accordance with applicable data protection requirements.
In accordance with the Data Privacy Act of 2012 and other applicable laws, you have certain rights concerning the processing of your personal information. These include the right to be informed about how your personal information is processed, the right to access your personal data, and the right to request the correction of inaccurate or incomplete information.
Subject to applicable legal requirements and limitations, you may also object to certain processing activities, request the blocking, removal, or destruction of personal information, withdraw consent where processing is based on consent, and exercise applicable data portability rights.
You also have the right to seek damages where legally warranted and to file a complaint with the National Privacy Commission if you believe that your rights under applicable data protection laws have been violated.
To exercise any of these rights or raise a privacy-related concern, you may contact us using the details provided below. We may request reasonable information to verify your identity before processing your request.
Xkins may, from time to time, offer customers the opportunity to subscribe to newsletters, promotional updates, and other marketing communications relating to our products, exclusive offers, events, and other brand activities.
Where required by applicable law, such communications will be sent only with the customer's prior consent. Customers may withdraw their consent or unsubscribe from marketing communications at any time through the unsubscribe mechanism provided, where available, or by contacting us directly.
Withdrawal of consent shall not affect the lawfulness of processing conducted before such withdrawal or the processing of personal information necessary to fulfill existing transactions, comply with legal obligations, or carry out other activities supported by a lawful basis.
Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Xkins.
These third parties may have their own privacy policies and data processing practices. Xkins is not responsible for the independent privacy practices of such third parties, except to the extent otherwise provided by applicable law.
We encourage you to review the privacy policies of any third-party websites or services you access.
Xkins reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business operations, website functionality, data processing activities, or applicable legal and regulatory requirements.
Any revised Privacy Policy will be published on our website together with its updated effective date. Where required by applicable law, we will provide additional notice or obtain the necessary consent before implementing material changes to our data processing activities.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect and process your personal information.
For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, you may contact Xkins Collective Inc. through our official email address at xkins.ph@gmail.com.You may also reach us through our official Instagram account, @xkins.ph, for general inquiries.
