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We recommend measuring your pet's length, height, and weight before choosing a carrier. Ideally, your pet should have enough room to sit, turn around, and lie down comfortably. You can find the dimensions and recommended weight capacity on each product page. If you're unsure, feel free to message us with your pet's measurements and/or photo, and we'll be happy to help you find the most suitable option!

Absolutely! Xkins carriers are designed with different companions in mind, including dogs, cats, bunnies, and other small pets.

Since every pet has different needs and preferences, we recommend considering their size, temperament, and comfort level when choosing a carrier. Always make sure the carrier provides adequate space, ventilation, and security for your pet.

That's completely normal! Some pets need a little time to feel comfortable in a new space.

We recommend introducing the carrier gradually by leaving it open at home and allowing your pet to explore it at their own pace. You can place their favorite blanket, toy, or treats inside to create a positive association. Start with short sessions before gradually introducing longer periods.

For pets who prefer greater visibility, Xkins Layover may be a good option because of its wider opening and generous mesh panels.

Xkins Carrier Pro and Xkins Layover are designed for airline travel, with dimensions and features suited for in-cabin pet travel. Xkins Air, on the other hand, is primarily designed for everyday outings, although it has also been used on Cebu Pacific flights.

Please note that airline requirements may vary, and final acceptance of any carrier remains subject to the airline's policies and approval. We always recommend checking your airline before booking your flight.

Our Xkins carriers have accompanied pets on flights with Philippine Airlines (furPAL), Cebu Pacific, Korean Air, and Turkish Airlines. Xkins Carrier Pro has been used on all four airlines, while Layover has been used on Philippine Airlines (furPAL) and Cebu Pacific. Xkins Air has also been used on Cebu Pacific flights.

You can explore our Instagram Highlights (@xkins.ph) to see photos shared by our customers from their travels!

Please note that these are based on actual travel experiences and do not guarantee acceptance on every flight. We recommend confirming your airline's latest pet travel requirements before booking.

This depends on your airline's pet travel policies, your destination, and your pet's eligibility.

Some airlines allow eligible pets to travel inside the cabin, while others require pets to travel through a different arrangement. We recommend checking or contacting your airline directly to confirm whether your pet can accompany you inside the cabin before finalizing your travel plans.

Xkins Carrier Pro and Layover are designed with under-seat travel in mind. Layover has a slightly lower profile to provide additional clearance under airplane seats. Please note that under-seat dimensions may differ depending on the airline, aircraft, and seat configuration.

Before booking, we recommend confirming your airline's pet travel policies, including cabin eligibility, carrier size and weight limits, required documents, and applicable pet travel fees. It's also important to check whether your destination has specific vaccination, health certificate, or entry requirements.

Since pet travel policies can change, always coordinate directly with your airline and the relevant authorities before your trip.

You can shop directly through our official website or send us a message on Instagram at @xkins.ph if you need assistance with your purchase.

Simply select your preferred Xkins product, choose your desired color or variant, and proceed to checkout. We're always happy to help you find the right travel essentials for your pet!

We currently accept payments via online bank transfer to our designated bank accounts. Please note that credit card payments are not yet available.

We ship nationwide across the Philippines! Whether you're in Metro Manila or the provinces, we're happy to bring Xkins closer to you and your pet.

For Metro Manila orders, we offer same-day or next-day delivery via Lalamove, subject to availability. Our team will contact you to coordinate your preferred delivery schedule.

For provincial orders, shipments are dispatched every Wednesday or Friday through our designated courier.

Please note that all shipping and delivery fees are shouldered by the buyer.

We offer flat-rate shipping nationwide for a simpler and more convenient shopping experience!

• Metro Manila: PhP 250.00
• Provincial Areas: PhP 500.00

For provincial shipping, our pet carriers are carefully packed in protective boxes to help keep them secure during transit. Shipping/delivery fees are shouldered by the customer and added to the total order amount.

For special delivery arrangements, additional charges may apply, subject to prior confirmation.

For Metro Manila orders, same-day or next-day delivery via Lalamove may be arranged, subject to order confirmation and courier availability.

For provincial orders, we dispatch shipments every Wednesday or Friday. Actual delivery times will depend on your location and the courier's delivery schedule.

We'll coordinate with you regarding the applicable delivery arrangements once your order is confirmed. Please note that delays caused by weather conditions, holidays, or courier operations may occasionally occur.

Once your order has been shipped, we'll provide the available tracking details so you can monitor its delivery status.

For any questions or concerns about your shipment, feel free to reach out to us through our official contact channels.

As a general policy, all sales are final. We do not accept returns or exchanges due to a change of mind, personal preference, or incorrect size selection.

Returns or exchanges may be accommodated for verified manufacturing defects, incorrect items delivered, or other circumstances required by applicable law. All requests are subject to verification and assessment by Xkins.

We strongly encourage customers to review the product dimensions, recommended weight capacities, and features before placing an order. Choosing the appropriate carrier for your pet is the customer's responsibility.

As a general policy, we do not accept cancellations, returns, or refunds due to incorrect size selection, improper fit, or a change in product preference.

However, Xkins may, at its sole discretion, accommodate requests to exchange a carrier for a different model or variant, subject to product availability, the condition of the returned item, and our assessment.

Such exchanges are granted strictly as a goodwill accommodation. Any approved exchange shall be subject to applicable price adjustments, with all related shipping fees shouldered by the customer.

Please contact us as soon as possible upon receiving your order and provide the following:

• Proof of purchase or order details;
• Clear photographs or videos showing the reported defect; and
• A brief description of the issue and when it was first noticed.

Xkins reserves the right to request additional information or inspect the product to determine the nature and cause of the reported issue. Submission of a claim does not automatically qualify the product for repair, replacement, or refund.

Yes! Xkins carriers (Carrier Pro, Layover and Air) come with a one (1) year limited warranty, and the Xkins Traveler with a six (6) month limited warranty, effective from the date the customer receives the order. Minor accessories, such as the Travel Mat and the Pillow, are not covered.

This warranty applies strictly to verified manufacturing defects in materials or workmanship arising under normal and intended use.

The warranty does not cover damage resulting from ordinary use, improper handling, incorrect storage, or other causes unrelated to manufacturing defects.

All warranty claims are subject to assessment and verification by Xkins.

Our limited warranty covers verified manufacturing defects in materials or workmanship.

The warranty does not cover:

• Normal wear and tear, including fading, scratches, scuffs, and deterioration from regular use;
• Damage caused by pets, including chewing, biting, scratching, or excessive pulling;
• Damage resulting from improper use, mishandling, accidents, or overloading beyond the recommended weight capacity;
• Deformation, discoloration, or deterioration caused by improper storage, prolonged exposure to heat, direct sunlight, moisture, or unsuitable environmental conditions;
• Damage resulting from improper cleaning, washing, or the use of harsh chemicals;
• Damage caused by unauthorized repairs, alterations, or modifications; and
• Any other damage or deterioration not attributable to a manufacturing defect.

The existence of damage or deterioration within the warranty period does not automatically establish a manufacturing defect. Xkins will assess each claim based on the product's condition, the nature of the reported issue, and the available supporting evidence.

For verified manufacturing defects, the appropriate remedy will be determined in accordance with the warranty terms and applicable law.

You can explore Xkins products at our participating retail partners! Visit our Stockists page for the complete list of locations where you can find us.

You can also catch us at selected pop-up events. Follow us on Instagram at @xkins.ph for updates on our upcoming events and pop-ups.

We're open to exploring consignment and distribution opportunities with businesses that align with the Xkins brand. If you're interested in carrying our products, please contact us with your business details, location, and proposed partnership arrangement.