At Xkins, we take care in preparing and packing every order to ensure that your pet's travel essentials are properly protected during transit. This Shipping & Delivery Policy (“Policy”) outlines the shipping arrangements, delivery schedules, fees, and procedures applicable to products purchased from Xkins Collective Inc. (“Xkins,” “we,” “us,” or “our”).
This Policy shall be read together with our Terms of Use and other applicable website policies.
Xkins currently offers shipping and delivery services within the Philippines only, subject to the availability and service coverage of our partner couriers and logistics providers. We do not offer international shipping.
Delivery arrangements may vary depending on the customer's location, the size and quantity of the products ordered, and the availability of the selected courier.
All shipping and delivery fees shall be shouldered by the customer and shall be communicated before order confirmation.
Our standard shipping rates are PhP250.00 for Metro Manila and PhP500.00 for provincial destinations, unless a different rate is expressly communicated and agreed upon before order confirmation.
Additional charges may apply to special delivery arrangements, multiple or oversized packages, remote destinations, or other circumstances requiring different courier arrangements. Any applicable additional charges shall be disclosed to the customer before the delivery arrangement is finalized.
Xkins does not impose additional charges without prior disclosure to the customer.
Orders shall be processed upon confirmation and verification of payment, subject to product availability and our operating schedule.
Customers are responsible for providing complete and accurate information necessary for order processing and delivery. Xkins may contact customers to verify transaction details or clarify delivery instructions before dispatch.
Orders placed or paid for outside our operating hours, during weekends, or on holidays may be processed on the next available business day.
For customers within Metro Manila, Xkins may arrange same-day or next-day delivery through Lalamove, subject to payment confirmation, order processing, courier availability, and scheduling.
Our team shall coordinate with the customer regarding the preferred delivery date and time. Requested delivery schedules shall remain subject to confirmation and the availability of the courier.
Shipping fees for Lalamove or other special delivery arrangements shall be confirmed with the customer before booking, where such fees differ from the applicable standard shipping rate.
Orders for delivery outside Metro Manila are generally dispatched every Wednesday or Friday, subject to payment confirmation, courier availability, holidays, and operational considerations.
These schedules refer to the dispatch of orders and do not constitute guaranteed delivery dates. Actual delivery periods shall depend on the destination, the courier's delivery network, and other relevant circumstances.
Orders confirmed after the applicable processing cut-off may be scheduled for the next available dispatch date.
Xkins takes reasonable care in preparing and packaging orders for shipment. Pet carriers are generally packed in protective boxes to help maintain their condition during transit.
Due to the dimensions and packaging requirements of certain products, shipping fees may be affected by package size, volumetric weight, and the applicable courier's pricing structure.
Customers are responsible for ensuring that the delivery address, recipient's name, contact number, and other relevant shipping details are complete and accurate.
Customers must also make reasonable arrangements to receive their orders at the designated delivery location.
Any additional expenses resulting from incorrect or incomplete delivery information, unsuccessful delivery attempts attributable to the customer, refusal to receive a conforming order without lawful justification, or customer-requested changes in delivery arrangements shall be shouldered by the customer, subject to applicable law.
Xkins reserves the right to require payment of applicable additional delivery charges before arranging redelivery.
While Xkins endeavors to process and dispatch orders within the indicated schedules, delivery periods are estimates and may be affected by weather conditions, holidays, courier disruptions, traffic conditions, emergencies, or other circumstances beyond our reasonable control.
Xkins shall not be liable for delays attributable solely to circumstances beyond its reasonable control, provided that Xkins has exercised reasonable care in fulfilling its obligations and subject to applicable law.
Where practicable, Xkins shall coordinate with the customer and the relevant courier to address material delivery delays or other shipment concerns.
Nothing in this Policy shall exclude or restrict any rights or remedies available to customers under applicable Philippine consumer protection laws.
If a delivery attempt is unsuccessful due to an incorrect address, an unavailable recipient, failure to respond to reasonable delivery coordination, or another circumstance attributable to the customer, the courier may return the package or require another delivery attempt.
Where redelivery is requested or necessary due to circumstances attributable to the customer, any applicable additional shipping or handling fees shall be shouldered by the customer.
Orders returned to Xkins due to unsuccessful delivery shall be subject to verification and coordination with the customer before any further delivery arrangements are made.
Customers who receive an incorrect, incomplete, or visibly damaged order are encouraged to notify Xkins promptly upon receipt and provide the relevant order details, photographs, or other supporting information reasonably necessary to facilitate assessment.
For packages that appear damaged upon delivery, customers are encouraged to document the condition of the packaging and its contents before disposing of any materials.
Xkins shall assess reported concerns and coordinate an appropriate resolution in accordance with its Returns, Exchanges & Warranty Policy and applicable law.
Where a shipment is confirmed lost, damaged, or incorrectly delivered, the customer's available remedies shall be determined in accordance with applicable Philippine consumer protection laws.
Requests to change delivery addresses, recipients, or delivery schedules may be accommodated before dispatch, subject to operational feasibility and courier availability.
Once an order has been dispatched, changes to the delivery arrangements may no longer be possible or may be subject to additional courier charges.
Any approved changes shall be coordinated with the customer, and applicable additional charges shall be disclosed before confirmation.
Xkins reserves the right to update or modify this Policy from time to time to reflect changes in shipping arrangements, courier services, delivery schedules, operational requirements, or applicable laws and regulations.
Any revised Policy shall be published on our website together with its effective date. Changes shall apply prospectively and shall not adversely affect rights already accrued under confirmed purchases or applicable law.
For shipping and delivery inquiries, customers may contact Xkins Collective Inc. through our official email address at xkins.ph@gmail.com.
Customers may also reach us through our official Instagram account, @xkins.ph, for delivery coordination and general customer assistance.
